RETURNS POLICY

Exchanges

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at disalonproductinfo@gmail.com with details of the product and the defect.

You can send the item you consider defective to:

Di'Salon
Cr of Sefako Makgatho and Dr van der merwe rd,

Montana Piazza Centre
Montana
Pretoria

0151
South Africa

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds Permitted

We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at disalonproductinfo@gmail.com

No Refund on the following

Please note that we do not allow refunds or exchanges on :

Tweezers
Tools
Implements
All open & used products

As they are a sterile tool and cannot be exchanged once opened.

All services are non-refundable. We allow fixing within 7 days of the service at no cost.

Shipping

To return the item you purchased, please mail it to: